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Privacy Policy


Privacy Policy processes some personal data of Users who visit our online Site. This Privacy Policy details what personal data we process, how and why we process personal data and what your rights are under the General Data Protection Regulation ("GDPR").


For more information on how we acquire personal data through Cookies or other similar technologies, you can consult our Cookie Policy. Terms starting with capital letter have been defined in our general Terms of Use.


1. The information we collect and process


When you use our Online Site, we collect the following information:

Creating an account. 

When you create an Account, we ask you to provide us with your e-mail address and choose a secure password. To create an Account with us, you can also use an existing social media account, such as Facebook. If you create an Account using social media, we will receive basic information held by the social media account, which we will then use to create your Account. For example, the email address associated with your social media account. We may also receive information about your status updates and the content you have viewed or clicked on using that social media account. You can always check and change the privacy settings of the social media in question to update the data we have access to.

Creating your profile. 

After creating your Account, we will ask you to provide some additional information before you can use all the features of our Online Site. This information includes your full name, email address, telephone number, date of birth and address. We may also ask you to provide us with your bank account number and, if applicable, your company's VAT number and Chamber of Commerce number (for example if you decide to become a Seller). We need this information to make sure you are at least 18 years old, to be able to contact you, to make sure that the lot (s) you have purchased in an online auction can be delivered or picked up at your address, and to make sure that you can make and receive payments or refunds.

Ensure customer support . 

When you contact or are contacted by our Customer Experience Agents, we collect information about the reason for that contact.   We also collect the information you provide to us by phone or email. This also includes, for example, all communications we receive from other Users about your account or the Lots you have offered or purchased. If you contact our Customer Experience team by phone, your call may be logged for quality and training reasons once your consent is received. Finally, we may also collect information when you contact us via your social media account, for example via Facebook Messenger. However, please note that we do not use this chat as an official channel to handle questions and complaints. However, we try to respond to your messages in a timely manner and to provide you with the necessary information or support. When you use the services of a social media, the privacy policy of the social media in question applies. 

Verify your identity . 

In the event that you want to sell on, we may ask you for a scan or photograph of valid proof of identification (government issued photo ID). We or our third party payment service providers are required under the Financial Regulation to verify your identity. For this we require proof of identification, clearly stating at least your full name, date of birth and ID number . 

Commercial information.

When you buy or sell something on, we record transaction and payment data, such as the Lot (s) you bought or sold on our Online Site, invoices, price and payment date, the payment method, payment status, bank account or credit card details. We store this information securely for payment and billing purposes, as well as for our internal administration. This information may be more extensive than the concise overview you can see in your Account.

Your opinion.

We may ask you to provide us with your opinion on our services through an online survey or by email. In these cases, we will only process personal data (such as your email address or your User ID) for internal analysis purposes to improve our Service. We may also process the opinions, experiences, preferences and interests, as well as the reviews you provide to us or share with us online or through social media.

Your communications with other Users.

In addition, we process your information when you communicate with other Users during an Online Auction, through the internal messaging system offered on our Online Site.

Your cookie data.

With your consent (to the extent required), when you visit we collect the electronic identification data of your browser or device using cookies (small text files that your computer sends each time you visit our online site) and similar technologies on our (mobile) website and on our app. For example, we may collect access times, hardware and software information, information on the device used, your IP address, MAC address, mobile device identifier (IDFA or GAID), cookie ID, behavior of browsing our online Site and which Lots you like. Take a look at our Cookie Policy to find out more.


2. Why we use this information 


To fulfill our contract with you:

To fulfill our contractual obligations to you and to ensure that you can make the most of all the interesting features of our Online Site, we use your personal data as described above to:


Provide you with our Service and the information you request. Provide you with access to all the features of our online Site, including through the creation of your Account and profile, to facilitate Online Auctions, to facilitate communication between Users and to facilitate the payment and shipment of Lots. To assist you with any questions, complaints or problems with your Account or transactions. Send you status updates, invoices and / or payment reminders via email, SMS, Whatsapp, any other direct messaging service or push notifications. To send you service-related emails regarding transactions or the security of your Account,. Examples of service-related emails include email address confirmations, welcome emails when you register with your Account and emails regarding your Lot status, transactions or messages from other users. 5cde-3194-bb3b-136bad5cf58d_


For our legitimate business interests:

In light of our legitimate interests, or those of a third party, we may use your personal data as described above to:


Contact you by email, telephone, postal mail or otherwise for marketing or other commercial purposes, if you have not unsubscribed from such communications. If you have not given your consent, we will only send you commercial communications via email to assist you as a customer. If so, we may send you newsletters, surveys, inform you about additional services, events, offers, promotions and / or benefits.  You can unsubscribe from these commercial communications at any time by sending an e-mail to or by following the instructions contained in all our communications.


Improve our Services and understand you better from a User's perspective, both on a general and individual basis. We analyze your use of our Services and use this information to better understand you (for example, which pages you visit, which Lots you are interested in), to optimize navigation on our Online Site and to offer you a better user experience. We also use your personal data as described above to enable us to provide, personalize, measure and improve our advertising and marketing. For example, to send you personalized marketing communications, show you tips (such as Interesting Lots) and targeted advertisements (on other websites) based on your activities on our Online Site. We may also use personal data as described above to send you a gift, for example at the end of the year.


To ensure that is a safe and reliable site for Buyers and Sellers. We may need to process your personal data to prevent, track and prevent fraud or any other illegal or improper use of our Online Site. For example, our anti-fraud department uses this data to examine Users who do not comply with our General Terms of Use. Our systems may associate various parameters to prevent (temporarily or permanently) these Users from using our Online Site. We may also need to process your personal data for system integrity purposes (for example, to prevent hacking attacks or credential theft), to record, mediate and resolve any disputes or irregularities, or to enforce our general Terms of Use. and other regulations. For example, if a contract has been entered into between you and another User and a problem or dispute arises, we may provide certain information to help resolve the problem directly with that User. We also use forecasting models to determine whether it is necessary to request a form of payment guarantee or to block an Offer or payment from a particular User. For example, we use your bidding, purchase or sales history and your location to predict the possibility of the Sales Agreement being canceled. Based on the outcome of this model, we may ask you to verify your credit card before we can place an Offer, as a security measure. When you use our internal messaging system to communicate with other Users through our Online Site, we may review, monitor or analyze your messages for fraud prevention, risk assessment, investigation or support purposes.


Facilitate our business operations, generate global statistics, perform market analysis, manage company policies and procedures, respond to any complaints against us and protect the rights, property or personal safety of, our Users or the public , allow us to carry out business transactions, such as mergers, sales, reorganizations, acquisitions, bankruptcies or similar events and for other legitimate business purposes permitted by applicable law.


Subject to consent

With your explicit consent, we may use your personal data as described above to:


Send you personalized direct marketing communications by email, SMS, other electronic means or otherwise. For example, to send you personalized recommendations, newsletters, tips and promotions or to send you updates on followed auctions, favorite Lots, auction categories or auction alerts. You can withdraw your consent at any time by using the unsubscribe link from these communications or by changing the Email and Notifications settings in your Account.


Record your communications with our Customer Experience team over the phone for internal quality improvement and training purposes.


Remember that you can withdraw your consent at any time (see section 3. Your choices regarding our use of your personal data or section 7. Your rights, below).


To fulfill legal obligations

Your personal data may also be used to keep appropriate business records, to comply with legitimate requests from public authorities or court orders or to comply with applicable laws and regulations (for example to verify your identity as a Seller in the light of anti-money laundering requirements) or as otherwise required by law.

3. Your choices regarding our use of your personal data

Internal messaging system

After an Online Auction, you have the option to contact the Seller of a Lot via our internal messaging system. Availability of the internal messaging system may be subject to certain conditions. If you use the internal messaging system, you will receive an email every time you receive a reply. If you no longer wish to receive these emails, you can unsubscribe from this service by changing the Email and Notifications settings in your Account. If you are a Seller, you can opt out of receiving these messages from potential Buyers by changing your Account settings.

Marketing email

If you no longer wish to receive our marketing emails, you can unsubscribe from this service using the link in the marketing emails in question. Alternatively, you can unsubscribe by changing the Email and Notifications settings in your Account settings. Do not hesitate to contact our Customer Experience specialists if you are unable to change these settings yourself, they will be happy to assist you.

Push notifications

If you use our app, push notifications are a great way to quickly receive updates on interesting auctions or messages from our experts. Of course, you have the option to turn push notifications on or off in our app . 

Personalized advertisements

We want to make sure you always see the content that interests you, so we may tailor our ads to your interests. If you do not wish to see personalized banners or other advertisements on third-party websites, you can deactivate your marketing cookies and clear your browser history. Read our Cookie Policy to find out how to proceed. Remember that you will continue to see our advertisements, but these advertisements will no longer be tailored to your interests. 


4. Cookies and personalization


We use cookies and similar technologies to understand how you use our online site and to provide you with a better experience on These techniques allow us, for example, to recognize your device (or devices), to store your language preferences and to keep access to our site active so that you do not have to enter your login data every time you use

We may also use the information collected to personalize your experience on our online Site and to show you targeted advertisements on other websites. In order to optimize our Service and marketing activities, we may perform “cross-device tracking” through third party service providers. We use cross-device tracking to track your behavior on multiple devices that are linked to each other using a single User ID. This User ID is assigned to you during registration. By following your behavior, we can provide personalized content on various devices. For example, we may show you personalized content on your computer based on your behavior recorded on our mobile application. Take a look at our Cookie Policy to learn more about how and why we use cookies or to withdraw your consent at any time.


5. Sharing Information with Third Parties


We may need to share some information with other Users

If you buy or sell Lots, it may be necessary to share some information with other Users in order to complete the transaction. Such data may include name, address, e-mail address and telephone number. For example, if you buy a Lot from another User and they have to send you the Lot, we will share your address and contact information (including telephone number and e-mail address) with the User in order to organize the shipping. In the event of a dispute with another User, we may also provide relevant information to help you resolve the issue by communicating directly with the User in question. We also remind you that, in the event of a change in your contact details during the auction, during a dispute or shortly after a dispute, we have the right to provide your "old" contact details to the other User if we have reason to believe that this is necessary for the other User to be able to assert their rights deriving from the Contract of Sale.

With your consent

We can also provide your personal data to other Users if you have given your consent. For example, if another User wishes to make a refund directly, we may ask you for permission to share your financial data with that User. In some cases, we may need to share your information with other Users before entering into a Sales Agreement. For example, we may need to provide this information to a User who wishes to view a Lot on site before entering into the Sales Agreement, so that he can arrange an appointment to view the item.

For services managed by third party service providers

We may also use services managed by Third Party Service Providers. As part of their services, they may need to process your personal data. For example, such service providers may provide us with payment, advertising, customer support or sales services. Or they could support us in sending e-mails, analyzing feedback or optimizing security against fraud on the Online Site. In accordance with applicable legal requirements, these service providers have an obligation to respect confidentiality, they may use specific data solely to provide us with services and only according to our instructions . 

For example, to ensure secure payments, we use third-party payment service providers to securely process payments made to us and other Users. For this purpose, information such as your name, bank account number, date of birth and, if applicable, your Chamber of Commerce registration number and VAT number, may be transmitted via an encrypted connection. In carrying out their work, payment service providers generally act as data controllers on behalf of However, payment service providers also have their own regulatory obligations. Regarding the latter point, the specific privacy policy of the payment service provider applies.

When we are (legally) obliged or need to enforce our General Terms of Use

We can also disclose your personal data to third parties:

  • If we are obliged to do so, for example in the event of a dispute or if your User Material is manifestly illegal.

  • To comply with legal obligations, such as court orders.

  • To cooperate with authorities, such as the police or tax authorities, if legally required or in our legitimate interest to cooperate.

  • To ensure that our General Terms of Use are followed . 

In light of a corporate transaction

In addition, your personal data may be disclosed as part of a possible merger, sale (partial or (partial) transfer of our businesses. We will always make sure to notify you promptly in the event that a business transaction involving your data occurs. personal. 


6. International transfers of personal data


Please note that, in some cases, third parties with whom we share your personal data (as indicated above) may be located outside the European Economic Area or may use servers located outside the European Economic Area. The laws of these countries may not provide the same level of protection for your personal data. That is why we make sure that your personal data is protected in accordance with applicable law. This means that we have entered into the contracts required by law with the recipients of your personal data, including the standard contractual clauses approved by the European Commission, where necessary, and ensuring the application of adequate technical and organizational security measures for the protection of information.


7. How we protect your personal data and how long we keep it


The security of your personal data is very important to us. That is why we take the necessary steps to ensure that your personal data is adequately protected using appropriate technical, physical and organizational measures, so that it is safe from unauthorized or illegal use, alteration, unauthorized access or disclosure, accidental destruction or undue and loss. In addition, we take steps to restrict access to your personal data to those employees who must have access to it for any of the purposes listed in this Privacy Policy . 


In addition to the security measures we take, such as encrypting your personal data, we recommend that you choose a strong password carefully and keep your login details secret.


We retain your information for the time necessary to fulfill the purposes set out in this Privacy Policy (for example, as long as your Account is active or as long as it is necessary to provide you with our Services), unless a longer retention period is required. extended to fulfill our legal obligations or to defend a legal claim. The retention period of your personal data may vary depending on the purpose for which such data is processed (for example, for payment services or fraud prevention) and our legal obligations. For example, for the Netherlands, we are legally obliged to keep information regarding your purchases and sales (for tax purposes) for a period of 10 years.


 8. Your rights


In compliance with the conditions established by the law in force, you have the following rights relating to your personal data: right of access, right of rectification, right of cancellation, right to limit data processing, right to object to profiling or processing in based on our legitimate interests, right to withdraw consent and your right to data portability . 


If you wish to exercise any of these rights, you can do so by sending an email to Please clarify the nature of the request in the subject line. Also, remember that you can change the information associated with your Account by consulting the Account settings. Also, you can delete your Account using the “Delete my Account” button in your Account settings.


If necessary, we may ask you for additional information to determine your identity, such as a copy of your identity card, before following up on your request. If so, please make sure to cover all information that is not necessary for identification (social security number, photo, etc.) ._ cc781905-5cde-3194-bb3b-136bad5cf58d_


If you ask us to delete your personal data, please note that this is not an absolute right. We will delete your personal data if (i) the data is no longer necessary in relation to the purposes for which it was collected; (ii) you withdraw your consent and there are no other legal reasons to keep the data; (iii) you object to the processing in the case of direct marketing purposes, or - in any other case - there are no overriding legitimate reasons for the processing; (iv) the processing of your personal data was carried out illegally by us . 


In this context:

  • We cannot delete certain information until you have fulfilled your obligations to us or to another User (for example, if you have yet to deliver a Lot or pay the outstanding commission invoice).

  • We may retain some of your personal information if requested in light of statutory retention periods or if it is necessary for our legitimate interests, for example to detect and prevent fraud. For example, if you cancel your Account and we have good reason to believe that you have not acted in accordance with our General Terms of Use, we may retain some limited information relating to the Account in question to prevent opening another Account. associated in the future.

  • User Material that you have uploaded to our Online Site (including stage names) will continue to be publicly visible on our Online Site.


 9. Violations of privacy


If you believe that a violation of your privacy rights has occurred, we kindly ask you to inform us by email at We will investigate the matter as soon as possible. You can also lodge a complaint with the competent national supervisory authority.


10. Changes to our Privacy Policy


We may update this Privacy Policy from time to time. If so, we will post the updated version on our Online Site. We will also notify you by email if an update significantly affects your use of our Online Site. In the event of any discrepancy between the different language versions of our Privacy Policy, the English language version will prevail . 


11. Contacts


If you have any questions regarding this Privacy Policy, you can contact the data protection officer at any time on You can also contact us using the following contact details or by contacting our Customer Experience team ("contact us" button):

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